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Terms of use

Version 1.0. Effective date: 1 September 2026.

  1. Who we are and what these terms cover

    TrialsConnect is provided by Esperity BV, Boulevard Brand Whitlock 108, 1200 Brussels, Belgium. These terms apply to the website trialsconnect.io, the public trial search and physician accounts on app.trialsconnect.io (together, "the service").

    Trial portals run under the name of a partner organisation, hospital workspaces and sponsor licences are governed by separate agreements. Where those agreements differ from these terms, the agreement applies.

    By using the service you accept these terms. If you do not agree, please do not use the service.

  2. Information, not medical advice

    TrialsConnect gives information about clinical trials. It does not give medical advice, diagnosis or treatment, and it does not recommend any trial, medicine or sponsor.

    Only the trial team can confirm whether a person is eligible for a trial. Patients and their families should always discuss trial participation with their own doctor. Physicians remain responsible for their own clinical decisions.

  3. Where the information comes from

    Trial information comes from public registries, the EU Clinical Trials Information System (CTIS) and ClinicalTrials.gov, and is structured with automated tools and reviewed by our team. Participating centres can update the status of their own trials, and every change is logged.

    We work to keep information accurate and current, but registries and centres can be out of date or incomplete. We therefore cannot guarantee that every listing is complete, correct or current at all times.

  4. Neutral listing

    Every sponsor's trials are listed on the same terms. No sponsor can pay for a higher position in search results. Hospitals use their workspace free of charge, directly from Esperity.

  5. Physician accounts

    • Accounts are for healthcare professionals. You must give correct information about yourself and keep it up to date.
    • Keep your login details secure and do not share your account. Tell us straight away if you suspect misuse.
    • Making your profile visible to sponsors is optional and requires your consent. You can switch it off at any time.
    • You can close your account at any time. We may suspend or close an account that breaks these terms, after informing you where possible.

  6. Acceptable use

    When you use the service, you agree not to:

    • enter information about identifiable patients, or health information about yourself, in messages or free-text fields;
    • copy, scrape or extract data in bulk, or use the data to build a competing database, without our written permission;
    • try to access parts of the service you are not authorised to use, or disrupt or overload it;
    • use the service for promotion of medicines, or in breach of applicable law or professional rules.

  7. Intellectual property

    The software, design, texts and structure of the curated data belong to Esperity or its licensors. Public registry data remains subject to the terms of the registries it comes from.

    You may use the service for its normal purpose, including sharing a trial's page with a colleague or patient. Any other reuse requires our written permission.

  8. Links to other websites

    The service links to registries, partner portals and other websites. We are not responsible for their content or their privacy practices.

  9. Availability and changes

    We aim to keep the service available, but we may interrupt it for maintenance, security or reasons beyond our control. We may change or stop features. Free use of the service carries no guarantee of availability.

  10. Liability

    To the extent permitted by law, Esperity is not liable for indirect damage, or for decisions taken on the basis of information in the service, in particular where that information came from a registry or a centre.

    Nothing in these terms limits liability for intent, gross negligence, death or personal injury, or any liability that cannot be limited under Belgian law.

  11. Privacy

    We process personal data as described in our privacy notice and cookie policy.

  12. Changes to these terms

    We may update these terms. The effective date at the top shows the latest version. We will inform account holders of important changes by email before they apply. If you keep using the service after a change, the new terms apply.

  13. Applicable law and disputes

    These terms are governed by Belgian law. Disputes fall under the courts of Brussels, without prejudice to mandatory consumer protection rules. Before going to court, please contact us at info@trialsconnect.io so we can try to find a solution together.